Strictest requirements in the field of security and availability

Operations
Our "Operations" section, within the Production division, implements and runs specific applications which have been designed either by the IT Service Centre FDJP itself or by external specialists.

At present our emphasis lies in complex IT solutions which support core client procedures within the federal administration or which enable an administrative unit to manage its key processes more efficiently:

  • The applications are accessible to a large number of users throughout Switzerland and some even to users throughout the world. We provide daily support to various federal agencies, cantonal and community offices and authorities, and foreign official agencies as part of their key processes.
  • Numerous applications - especially those in the field of police work - are run on a 24/7 basis with a high level of stability and fault tolerance.
  • Our applications are designed for optimum security (data protection, secure data management and transmission, access authorisation etc.) in order to guarantee our clients the security they need regarding sensitive data.
  • Service Level Agreements form the basis of operational services.

Support
Our professional support team ensure that our clients enjoy full service support. This team monitors not only the technical infrastructure but also all applications, and co-ordinates the solutions to problems which may arise.
 

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