24/7 security, availability and sovereignty
The Operations & Support group is responsible for managing business-critical specialist applications developed either in-house at ISC-FDJP or by external experts. These applications are operated on modern, highly available, and disaster-tolerant cloud platforms, as well as on proven traditional infrastructures. This hybrid approach ensures the stable, scalable, and secure operation of our specialist applications, while meeting stringent requirements for availability, data protection, and operational security – thereby upholding Switzerland’s digital sovereignty.
Service Desk
The FDJP’s IT Service Desk is the main hub for contact between our application users and our in-house specialists.
Applications Operations Division
We operate approximately 120 applications for 35,000 users in various fields. These applications mainly comprise individual solutions which support our clients’ business processes.
Platforms
Technical Operations is responsible for all ISC-FDJP cloud platforms, as well as traditional and dedicated hardware platforms, based on Kubernetes, Linux, and Windows.
Security
The responsible handling of sensitive information and the protection of data sovereignty are fundamental pillars of a functioning democracy and society.